Policies

Shipping & Delivery

We’re committed to getting your OKFITT gear to you quickly and securely, no matter where you are in the world.

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‍Shipping Options

• Standard Shipping – Reliable delivery right to your door.
• Express Shipping – Available at checkout for faster delivery when you need it sooner.
• Free Shipping – Orders over $150 CAD within Canada qualify for free standard shipping.

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Processing & Handling

• Orders are prepared and shipped within 1–2 business days.
• High-volume periods (like sales or launches) may take a little longer, but we’ll always keep you updated.

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Estimated Delivery Times

• Canada & U.S. – Typically 3–7 business days after processing.
• International – We do not ship internationally at the moment

You’ll receive a tracking number as soon as your package leaves our warehouse.

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Duties & Taxes

• Canada – Applicable taxes are included in the product price.
• International Orders – Customs duties or import taxes may apply. These are not included in our prices and are the responsibility of the customer.

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Missed Deliveries

If your package cannot be delivered and is returned to us, our team will reach out to arrange a reshipment. Additional shipping costs may apply.

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Eco-Friendly Packaging

We’re proud to use recyclable mailers and boxes. Whenever possible, please reuse the packaging for returns or recycling.

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Need Help?

If you have questions about shipping or delivery, our customer support team is ready to help. Contact us anytime at support@okfitt.com.

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Orders

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At OKFITT Apparel, we value every order placed on www.okfitt.com and want to ensure a smooth and transparent shopping experience. This policy outlines how we process, manage, and fulfill customer orders.

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Order Processing

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• Orders are typically processed within 1–3 business days after payment is received.
• Processing times may be extended during sales, promotions, or holidays.
• You will receive an email confirmation once your order has been successfully placed.

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Order Fulfillment

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• Orders are fulfilled in the order they are received.
• If an item becomes unavailable after your order is placed, we will notify you and issue a refund for the unavailable item.
• Multiple items in the same order may ship separately depending on stock availability.

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Order Changes & Cancellations

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• Orders can only be modified or cancelled within 12 hours of being placed.
• Once an order has been processed or shipped, we are unable to make changes or cancellations.
• To request a change or cancellation, please contact support@okfitt.com immediately with your order number.

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Order Verification

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• For fraud prevention, we reserve the right to verify billing and shipping details before fulfilling an order.
• Orders flagged for suspicious activity may be delayed or cancelled.

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Order Errors

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• Please review your order carefully before checkout.
• OKFITT is not responsible for errors in shipping addresses provided by the customer.
• If your order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend it.

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Pre-Orders & Backorders

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• From time to time, OKFITT may offer pre-order or backorder items.
• Estimated shipping dates will be provided, but are subject to change.
• Payment is collected at the time of order, and the product will ship when available.

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Order Confirmation & Tracking

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• Once your order ships, you will receive an email with a tracking number.
• Please allow up to 24–48 hours for tracking information to update.

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Order Disputes

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• If you have concerns with your order, please contact us at support@okfitt.com within 7 days of delivery.
• For returns or exchanges, see our Return Policy [link].

✅ This covers everything: processing, errors, cancellations, fraud checks, and disputes — protecting OKFITT while setting clear expectations for customers.

Do you want me to also draft a Shipping & Delivery Policy next, so it flows naturally after your Order Policy?

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OKFITT – Terms of Service

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Effective Date: [September 14th, 2025]
Last Updated: [September 14, 2025]

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Welcome to OKFITT Apparel (“OKFITT,” “we,” “our,” “us”). By accessing or using our website at www.okfitt.com (the “Site”) and related services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our Services.

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Eligibility

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• You must be at least 18 years old, or the age of majority in your jurisdiction, to use our Services.
• By using the Services, you confirm that you meet these requirements.

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Orders & Payments

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• All prices are listed in CAD unless stated otherwise.
• We reserve the right to change pricing or availability at any time.
• Payments are processed securely through our third-party payment providers (e.g., Shopify, Stripe, PayPal).

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Shipping & Delivery

• We ship to addresses within Canada and may expand internationally.
• Shipping times are estimates and may vary due to third-party carriers.
• Risk of loss passes to you upon delivery.

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Intellectual Property

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• All content on the Site, including logos, designs, images, and text, are owned by or licensed to OKFITT.
• You may not reproduce, distribute, or create derivative works without our permission.

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Acceptable Use

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You agree not to:

• Use the Services for unlawful purposes.
• Interfere with or disrupt the Site’s operation.
• Attempt to gain unauthorized access to our systems.

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Third-Party Links

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• Our Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites.

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Disclaimer of Warranties

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• The Services are provided “as is” and “as available.”
• We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

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Limitation of Liability

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• To the fullest extent permitted by law, OKFITT is not liable for indirect, incidental, or consequential damages arising from your use of the Services.
• Our total liability will not exceed the amount you paid to us in the past six (6) months.

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Indemnification

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You agree to indemnify and hold harmless OKFITT and its affiliates from any claims, losses, or damages resulting from your use of the Services or violation of these Terms.

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Changes to Terms

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We may update these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Services means you accept the changes.

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Governing Law

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These Terms are governed by the laws of Canada and its provinces without regard to conflicts of law principles.

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Contact Us

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For questions about these Terms, you can reach us at:

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Email: commit2yourprocess@gmail.com
Website: www.okfitt.com

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What is Your Return Policy?

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If your new OKFITT gear isn’t the right fit, you have 28 days from the date of receiving your order to return it.

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Items must be unworn, unwashed, undamaged, and in original packaging. Items with marks, odours, hair, or other signs of wear cannot be accepted.  

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To start a return, email us at commit2yourprocess@gmail.com or send us a message on Instagram before sending items back. Returns sent without approval will not be accepted.  

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Please note: Order shipping costs are non-refundable.  

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Exchanges

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• We allow one exchange per order
• Once we receive and approve your return, you can place a new order for your desired item.  

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Duties & Taxes

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• All duties and taxes are included in the cost of your item and will be refunded once we receive your return package.

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Refunds

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Your return will qualify for a refund if:  

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‍The item arrived defective or damaged, or

• Standard Shipping – Reliable delivery right to your door. Your received the wrong item

Once approved, we’ll process your refund to your original payment method within 7–10 business days.  

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Please note:

• Any original shipping & fulfillment costs will be deducted from the refund.  ‍
• We do not issue both a refund and an exchange for the same item.  

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A Note on Final Sale Items

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Some pieces are marked as Final Sale — these are typically items purchased at special OKFITT sales or through alternative retail events.
Final Sale items:

• Do not qualify for returns, refunds, exchanges, or store credit.
• Will not be sent back unless the sender provides a return shipping label.
• Are not covered under our return policy.

If a Final Sale item is sent to our returns facility, it will only be returned if the sender covers shipping.

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A Note on Return Packaging

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We encourage you to reuse the recyclable bag or box your order arrived in.

• Our recyclable mailers are resealable and include a fresh adhesive strip for your return.
• Please do not use the inner paper garment wrapping — it’s for product protection, not shipping.

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Payment Methods

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Effective Date: [Insert Date]

At OKFITT Apparel, we are committed to making your shopping experience secure, simple, and flexible. This Payment Methods Policy explains the accepted forms of payment, billing terms, and important notes regarding transactions on www.okfitt.com.

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Accepted Payment Methods

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We accept the following payment options:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: Apple Pay, Google Pay, Shop Pay
• PayPal (where available)
• Gift Cards (OKFITT-issued, when offered)

⚠️ We do not accept cash, checks, money orders, or COD (Cash on Delivery).

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Currency

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• All prices are listed in Canadian Dollars (CAD) by default.
• If you are purchasing outside of Canada, your bank or card provider may charge currency conversion or international transaction fees.

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Billing

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• Your payment method will be charged immediately upon completing your order.
• You authorize OKFITT and our third-party payment processors (such as Shopify Payments, Stripe, PayPal) to charge your selected payment method for the total purchase amount, including shipping and applicable taxes.

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Payment Security

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• All transactions are processed securely through encrypted payment gateways.
• We do not store full credit card numbers on our servers.
• For fraud prevention, we may require additional identity verification before fulfilling an order.

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Failed or Declined Payments

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• If a payment is declined, please confirm your billing details or try a different method.
• Orders will not be processed until successful payment has been received.
• We reserve the right to cancel orders for repeated failed payment attempts.

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Gift Cards & Store Credit

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• OKFITT Gift Cards (when offered) can only be redeemed on www.okfitt.com.
• Gift Cards are non-refundable and cannot be exchanged for cash.
• Store credits issued by OKFITT may be applied toward future purchases.

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Refunds

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• Approved refunds will be credited back to the original payment method used at checkout.
• Processing times may vary depending on your bank or card provider (typically 5–10 business days).

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